返金ポリシー

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unopened with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and items must be brought at iskinbykobrows.com online , we do not accept products that are brought from other retailers internationally or via domestic retailers.

To start a return, you can contact us at admin@iskinbykobrows.com. If your return is accepted, we shall guide you on the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Kindly note the cost of the return shipping fee will be paid by the purchaser.

You can always contact us for any return question at admin@iskinbykobrows.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved successfully, you’ll be automatically refunded on your original payment method. Please remember it can take some time ( estimated between 5 to 10 Business days) for your bank or credit card company to process and post the refund too.